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> store information
spencer interiors inc.
1565 West 7th Avenue, Vancouver BC Canada V6J 1S1
tel: 604 736-1378
regular store hours
monday - saturday: 10:30 am - 5:30 pm
sundays: closed
statutory holidays: closed New Years Day, Good Friday, Victoria Day, Canada Day, British Columbia Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day.
free covered parking
There are parking stalls directly underneath the store for your convenience, which can be accessed from 6th Avenue via the alley entrance. There are stairs from the parkade to the street level, which exit adjacent to the store.
(click here for map location)
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> payment
accepted credit cards
We accept VISA, AMERICAN EXPRESS, AND MASTERCARD.
(click here to download a credit card authorization form)
redeem your aeroplan points with american express® gift cards at spencer interiors
Redeem your Aeroplan points for prepaid AMERICAN EXPRESS® GIFT CARDS and use as you would a credit card. For more information click here: http://spencerinteriors.ca/redeem.html
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> spencer interiors web site
online shopping
Our web site is designed to give you as much information as simply and effectively as possible to help you with your purchasing decisions. We are however, a real store, occupying 6,000 square feet in central Vancouver, and we encourage you to call and speak to us in person for more in depth product information. Unlike an order desk at a typical web site, our sales associates work with our products every day, and we regularly visit client's homes for interior design consultations. We routinely ship to points in the USA, CANADA, and abroad, so we have the experience necessary to make your purchasing experience as simple and as rewarding as possible. *Please note that due to the volume of e-mail and phone requests, the minimum order for in stock items is $1,000.00, and the minimum amount for custom orders is $2,000.00
* all prices are listed and processed in CANADIAN dollars. For US dollar and foreign exchange rates, please check with your credit card provider.
store philosophy
The European brands that we represent have been selected to reflect the ingredients which define our approach to modern furnishings: design integrity, comfort, and attention to detail. Our European brands are truly European in the sense that these are brands which are not only manufactured in Europe, but they are also brands which enjoy great success and are widely appreciated within their own markets. In some instances, we have the distinction of being the number one dealer in North America for these brands - allowing us to provide superior product knowledge and service, the most competitive pricing, and faster delivery terms.
in stock = immediate local delivery
Almost every in stock item we sell can be purchased off the floor for immediate local delivery.
in stock | warehouse = immediate local delivery, or shipping within Canada and the US
In stock items which are in the manufacturer's original packaging in our warehouse, can be delivered locally, or shipped anywhere within CANADA, the CONTINENTAL US, and HAWAII. Some items may require special repackaging or crating in wood for which there will be an additional charge. For your convenience, many of these items are listed in our in stock section.
sale events and pricing
All of our prices are posted online and we encourage clients to comparison shop. We have an annual sale event in January, but we also regularly mark down selected merchandise and put it on sale. Sale items are indicated by the green | sale | denotation, and are compiled into our "on sale" section for easy reference: www.spencerinteriors.ca/onsale.html.
follow us on twitter
for up to date information on new products, web updates, and special sale opportunities, follow us on twitter.com: www.twitter.com/spencerinterior
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> contacts
> stephen spencer
sales, contract sales, buying, merchandising, accounting
can communicate in: english
stephen@spencerinteriors.ca
> ichi chen
sales, shipping / deliveries
can communicate in: english, mandarin
ichi@spencerinteriors.ca
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> shipping information
shipping of in-stock items
Items listed online are normally available for shipment to out of town or international destinations if they are in stock as indicated, and are in the manufacturer's original packaging. Some items may not be suitable for shipping to out of town destinations and/or may require special repackaging or crating in wood for which there will be an additional charge. Shipping of in-stock items is limited to CANADA, the CONTINENTAL US, and HAWAII. To obtain a shipping quote on in-stock items, please e-mail us with your City and Postal Code. All prices are listed in CANADIAN dollars. *Please note that due to the volume of e-mail and phone requests, the minimum order for shipping in stock items is $1,000.00.
shipping of custom order items
Items listed online or on our supplier's web sites can be ordered and shipped direct from EUROPE to points in CANADA, the US, HONG KONG, and SINGAPORE. Standard delivery time for goods of Italian origin is 16-20 weeks. Standard delivery time for lighting from Anta (Germany) is 8-12 weeks. For shipping charges on custom orders, please e-mail us with items, quantities, and your City and Postal Code. For custom orders of $5,000.00 or more we offer FREE shipping to CANADA, the US, HONG KONG, and SINGAPORE, (see below).
For deliveries to the US which ship directly from the manufacturer, we use an inside "white glove" delivery service which includes unpacking, and removal of packaging materials. We do not use a "curbside" delivery service - the risk of damaging your purchase is too great, and we believe the quality of service you receive should be consistent with the quality of the merchandise you are purchasing. Fragile items may need to be crated in wood for extra protection for which there will be an additional charge. *Please note that due to the volume of e-mail and phone requests, the minimum amount for custom orders is $2,000.00.
free shipping to Canada on custom orders of $5,000 or more
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and DELIVERY on custom orders of $5,000.00 or more shipped directly from our manufacturers in EUROPE to major urban centers in Canada. As some areas may fall outside of our delivery zone, please check with us first.
free shipping to the US on custom orders of $5,000 or more
We offer FREE SHIPPING, CUSTOMS CLEARANCE, and WHITE GLOVE DELIVERY on custom orders of $5,000.00 or more shipped directly from our manufacturers in EUROPE to anywhere in the continental UNITED STATES.
free shipping to Hong Kong and Singapore on custom orders of $5,000 or more
We offer FREE SHIPPING and CUSTOMS CLEARANCE on custom orders of $5,000.00 or more shipped directly from our manufacturers in EUROPE to a commercial address or your delivery company in HONG KONG or SINGAPORE.*(Home delivery is not included).
free shipping to L.A. for Hawaiian bound freight on custom orders of $5,000 or more
For shipping to HAWAII: we offer FREE SHIPPING to the point of departure in Seattle or Los Angeles, on custom orders of $5,000.00 or more shipped directly from our manufacturers in EUROPE and can provide a quotation for the balance of the freight.
free shipping to your US point of departure for Caribbean bound freight on custom orders of $5,000 or more
For shipping to the CARIBBEAN: we offer FREE SHIPPING to Miami or your preferred point of departure in the US, on custom orders of $5,000.00 or more shipped directly from our manufacturers in EUROPE, after which logistics, customs, and shipping charges will be your responsibility.
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> store policies
sale items
> all "on sale" items are final sales
returns
> goods which are defective may be returned for replacement, store credit or exchange within 14 days of purchase. Refunds will be issued in the event we are unable to replace the goods within a reasonable period of time.
> only goods which are purchased "on approval" may be returned for a full refund if accompanied by the original "sale on approval" receipt and in original condition and in original packaging within 3 days of the purchase. "On approval" sales are at the discretion of the store and must be clearly specified in advance.
delivery and pick-up
> balance is due before delivery or pick-up.
> to arrange a local delivery we require 2 days advance notice.
> to arrange your own pick-up at the store, we require
- 2 days advance notice
- the name of your moving company or contact person
- a 2 hour window for pick-up
> if your moving company does not make arrangements for a pick-up in advance, they will be turned away.
> clients or external movers are not permitted to handle goods inside the store.
> external movers are required to inspect goods and exterior packaging and sign a receipt when picking up goods, we cannot be responsible for any damage after goods have left the store.
custom ordering terms and conditions
> custom orders require a 50% deposit which is non refundable
> balance is due before delivery
> custom orders are not returnable
> fabric swatches and materials are for reference only, actual colors and finishes may vary slightly
> delivery timeframes are good faith estimates which may change
> we will not be liable for any loss, damage, cost or expense related to any delay in shipment or delivery
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